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CODE OF ETHICS
1) Recommend corrective and maintenance services and explain to
the customer which of these are required now to correct
existing problems and which are for preventive maintenance.
2)
Offer customer a price estimate for work to be performed.
3)
Obtain prior authorization for all work done, in writing or
by other means satisfactory to the customer.
4) Make every effort to keep customers informed.
5) Furnish itemized invoice for parts and services, priced
fairly, which clearly identifies any used or re-manufactured
parts. Replaced parts may be inspected upon request.
6)
Furnish or post copies of warranties covering parts or
services.
7)
Provide and honor parts manufacturer warranty.
8) Exercise reasonable care for the customer’s property while
it is being serviced.
9)
Attempt to fix the customer’s vehicle right the “first
time”.
10) Maintain a system for fair settlement of customer’s
complaints.
11) Cooperate with established consumer complaint mediation
activities.
12) Uphold the high standards of our profession and seek to
correct any or all abuses within the automotive industry.
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